Products & Usage
What makes Valor Cleaners different from other cleaning products?
Valor Cleaners combines professional-grade cleaning effectiveness with carefully curated fragrances that transform routine cleaning into a pleasant sensory experience. Our products feature 15+ unique scents, premium ingredients like Aloe Vera and Shea Butter, and formulations that are both powerful and family-safe. We're the only cleaning brand that sources fragrances from the same suppliers used by premium candle and personal care companies.
Are your products safe for families with children and pets?
Yes, absolutely. All Valor Cleaners products are formulated with family safety as our top priority. Our products are free from harsh chemicals like phosphates, chlorine bleach, and artificial dyes. They're gentle on sensitive skin, safe for use around children and pets, and meet all EPA safety standards. However, as with all cleaning products, we recommend keeping them out of reach of small children and pets.
How do I choose the right scent for me?
Scent preference is very personal, but we can help guide you! Consider when and where you'll be using the product. Energizing citrus scents (Lemon, Orange) are perfect for morning kitchen cleaning. Calming scents (Lavender, Milk & Honey) are ideal for evening routines. Fresh scents (Ocean Breeze, Fresh Orchard) work great for any time of day. You can also order our $15 sample pack to try multiple scents before committing to full-size products.
Can I use your products on all surfaces?
Most of our products are designed for specific uses, but our Multi-Purpose Cleaners are safe for multiple surfaces including glass, wood, tile, and stainless steel. Our Hand Soaps are formulated specifically for skin, while our Dishwashing Liquids are designed for dishes and cookware. Always check the product label for specific usage instructions, and test on a small, inconspicuous area first if you're unsure.
Are your products environmentally friendly?
Yes, we're committed to environmental responsibility. All our products are biodegradable, septic-safe, and made with sustainable practices. We use recyclable packaging whenever possible and are continuously working to reduce our environmental footprint. Our formulations are free from phosphates and other harmful chemicals that can damage waterways.
How long do the scents last?
Our fragrances are designed to provide long-lasting freshness without being overwhelming. Hand soaps leave a subtle scent on your hands for 2-3 hours. Dishwashing liquids keep your kitchen smelling fresh for several hours after use. Multi-purpose cleaners leave surfaces with a pleasant scent that typically lasts 4-6 hours. The longevity can vary based on ventilation, humidity, and other factors.
Do you offer unscented products?
Currently, all our products contain carefully selected fragrances as scent is a core part of our brand experience. However, our Aloe Vera Hand Soap has the mildest, most natural scent in our collection. If you have severe scent sensitivities, please contact our customer service team to discuss alternatives or recommendations.
Orders & Shipping
What are your shipping options and costs?
We offer several shipping options to meet your needs:
Standard Shipping (5-7 business days): FREE on orders over $35, $6.95 for orders under $35
Expedited Shipping (2-3 business days): $12.95
Express Shipping (1-2 business days): $19.95
All orders are processed within 1-2 business days. We ship Monday through Friday, excluding holidays. Shipping costs are calculated at checkout based on your location and selected shipping method.
Do you ship internationally?
Currently, we only ship within the United States and its territories (including Alaska, Hawaii, Puerto Rico, and US Virgin Islands). We're working on expanding our international shipping options and hope to serve customers worldwide in the future. If you're interested in international shipping, please contact us at info@valorcleaners.com to be notified when it becomes available.
How can I track my order?
Once your order ships, you'll receive a tracking number via email within 24 hours. You can use this number to track your package on the carrier's website (USPS, UPS, or FedEx). You can also log into your account on our website to view order status and tracking information. If you can't find your tracking email, check your spam folder or contact us at orders@valorcleaners.com
Can I change or cancel my order after placing it?
We process orders quickly to get your products to you as fast as possible. If you need to change or cancel your order, please contact us immediately at orders@valorcleaners.com or call +1-201-738-4184. If your order hasn't been processed yet (usually within 2-4 hours of placing), we can often make changes. Once an order has shipped, we cannot make changes, but our return policy allows you to return unwanted items.
What if my order arrives damaged or incorrect?
We're sorry if your order arrives damaged or incorrect! Please contact us within 7 days of delivery at orders@valorcleaners.com with photos of the damaged items or description of the error. We'll immediately send replacements at no charge and provide a prepaid return label for the incorrect/damaged items. Your satisfaction is our priority, and we'll make it right quickly.
Do you offer bulk or wholesale pricing?
Yes! We offer wholesale pricing for retailers, distributors, and commercial buyers. Our wholesale program starts with a minimum order of just 24 units and includes competitive pricing, marketing support, and dedicated account management. Visit our Wholesale page for more information or contact our wholesale team at wholesale@valorcleaners.com or +1-201-738-4184
Account & Customer Service
Do I need to create an account to place an order?
No, you can checkout as a guest without creating an account. However, creating an account offers several benefits: faster checkout for future orders, order history tracking, exclusive member discounts, early access to new products, and easier returns/exchanges. Creating an account is free and takes less than a minute.
How do I reset my password?
To reset your password, go to the login page and click 'Forgot Password.' Enter the email address associated with your account, and we'll send you a password reset link. If you don't receive the email within 10 minutes, check your spam folder. If you're still having trouble, contact our customer service team at info@valorcleaners.com
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee on all products. If you're not completely happy with your purchase, you can return items within 30 days of delivery for a full refund or exchange. Items must be in original condition with at least 75% of product remaining. We'll even cover return shipping costs. To start a return, contact us at orders@valorcleaners.com or call +1-201-738-4184
How can I contact customer service?
We offer multiple ways to get help:
Email: info@valorcleaners.com (24-hour response)
Phone: +1-201-738-4184 (Mon-Fri 9 AM-7 PM, Sat 10 AM-4 PM EST)
Live Chat: Available Mon-Fri 9 AM-6 PM EST (look for chat icon)
Social Media: @ValorCleaners on Facebook, Instagram, and Twitter
For order-specific questions, email orders@valorcleaners.com for faster service.
Do you offer a loyalty or rewards program?
Yes! Our Valor Rewards program offers points for every purchase, exclusive member discounts, early access to new products, and special birthday offers. You earn 1 point for every $1 spent, and 100 points = $5 reward. Joining is free and automatic when you create an account. You'll also receive our monthly newsletter with cleaning tips, new product announcements, and member-only promotions.
Can I get product samples before ordering?
Absolutely! We offer curated sample packs for $15 that include 2-3 products from different categories so you can experience our quality and scents firsthand. The $15 sample pack cost can be applied as credit toward your next full-size order of $50 or more. This is a great way to discover your favorite scents before committing to larger sizes.
How do I unsubscribe from emails?
You can unsubscribe from our marketing emails at any time by clicking the 'Unsubscribe' link at the bottom of any email. You can also log into your account and update your email preferences to choose which types of emails you'd like to receive. Please note that you'll still receive important order-related emails (confirmations, shipping notifications) even if you unsubscribe from marketing emails.
Still Need Help?
We're here to help! If you couldn't find the answer to your question in our FAQ, our friendly customer service team is ready to provide personalized assistance.
Quick Help Options:
Live Chat: Get instant answers to quick questions through our live chat feature. Available Monday-Friday, 9 AM - 6 PM EST. Look for the chat icon in the bottom right corner of your screen.
Phone Support: Call +1-201-738-4184 for immediate assistance with orders, product questions, or any concerns. Our phone lines are open Monday-Thursday 9 AM-7 PM, Friday 9 AM-6 PM, and Saturday 10 AM-4 PM EST.
Email Support: Send detailed questions to info@valorcleaners.com. We typically respond within 24 hours with comprehensive answers and any relevant resources.
Product Guidance: Not sure which products are right for you? Our customer service team can provide personalized recommendations based on your cleaning needs, scent preferences, and household requirements.
Order Assistance: Need help with an existing order, want to make changes, or have questions about shipping? Contact orders@valorcleaners.com for order-specific support.
Wholesale Inquiries: Interested in carrying Valor Cleaners in your store? Contact our wholesale team at wholesale@valorcleaners.com or call +1-201-738-4184
Social Media: Follow us @ValorCleaners on Facebook, Instagram, and Twitter for cleaning tips, product updates, and community support. You can also reach out through direct messages for non-urgent questions.
Our Promise: We're committed to providing exceptional customer service that matches the quality of our products. Whether you're a first-time customer or a long-time fan, you'll receive the same high level of attention and care. Your satisfaction is our success!